Welcome to the ihateironing.com privacy policy. ihateironing.com is owned and operated by ihateironing.com Ltd. Our full contact details are available in the terms and conditions. Note that all references within this policy to "ihateironing", "we", "us", or "our" refer to ihateironing.com Ltd.
We respect your privacy and we're committed to protecting the information we collect about you. This privacy policy describes how this website and our mobile apps collect and use information. By visiting this site and using the site's services, you consent to the collection, use and transfer of your information under the terms of this policy.
On the basis of your consent, we collect and store information that you fill in using forms on our website. This information may include, but is not limited to, your name, email address, phone number, address, order details, feedback, and non-sensitive information concerning payments.
We may automatically collect general information about your visit including your IP address, browser type, and details about your operating system.
You have the right to request access to, rectification of, and erasure of the information we hold. We endeavour to respond within a month of your request.
The information we gather is used to:
We may disclose information, including personal information, to trusted third parties to help us provide the service and to authorities if we have a legal obligation to do so.
Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Matthew Connelly, at data@ihateironing.com.
ihateironing and/or third parties use cookies and tracking technologies to collect information about you. Cookies are small pieces of information that are stored on your computer and/or device. You need cookies enabled to use this website properly. For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit allaboutcookies.org.
The cookies used by ihateironing and its partners are outlined in the below categories.
These cookies are required to use the site. They help keep you logged into the website, process orders, and protect web forms.
| Cookie name | Description | Duration |
|---|---|---|
| sessionid | Used to remember information when you move from page to page | Two weeks |
| csrftoken | Used to protect web forms | One year |
| cookieconsent | Used to track whether you have acknowledged our cookie policy notice | One year |
The following third parties set cookies that help us track user engagement, improve our service and monitor system performance. The information collected is anonymous except where noted.
| Third party | Description |
|---|---|
| Google Analytics Advertising | Tracks and reports website traffic. Includes Google Display Network, Demographics and Interest reporting, alongside integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers. You can opt out of this service by using the Google Analytics Opt-out Browser Add-on. |
| Google AdWords | Tracks conversions of pay-per-click ads. You can control your Google Ad Settings on this dashbaord. |
| Intercom.io | Allows us to track real-time user engagement and communicate with users based on their activity. Personal information is transmitted so that we can send emails and other messages to you. You can review their privacy policy or ask them to delete your information at any time by emailing team@intercom.io. |
| Sumome | Provides tools to track customer engagement. Your email address may be sent if you choose to sign up for our newsletter. |
| Hotjar | Provides real time analytics and tracks user engagement with the site. This tool helps us improve the site's design and make our service more accessible. |
| Optimizely | Allows ihateironing to experiment with small content changes called A/B tests to see if certain messages increase engagment and the utility of our service. |
| Zopim | Enables the customer service team to assist users as they browse the site |
ihateironing uses a specific cookie in order to facilitate the use of Google Analytics for gathering usage data about our site. If you choose to log into ihateironing, we may use your unique user ID in combination with Google Analytics to track and analyse your use of the site. We do this only to better understand how you use ihateironing, with a view to offering improvements for all users. Google Analytics cookies do not provide ihateironing with any personal information.
The cookies set by the below third parties help identify your interests and location in order to display more relevant, meaningful ads as you browse the internet. We do not send personal information to these third parties.
| Third party | Description |
|---|---|
| Google Analytics Remarketing | Collects information about your visit to display relevant ads to you in the future. You can learn more about how Google uses this information on the Google advertising technology page. |
| Facebook Pixel | Tracks conversions of pay-per-click ads and helps display relevant ads to Facebook users. Visit the Digital Advertising Alliance Consumer Choice Page for more information about opting out of the collection of certain data. |
By continuing to use the site, you are agreeing to the use of cookies on the site as outlined above. Please note that we don't have control over the cookies used by third parties.
Payments are handled by Stripe, a third party company that provides secure payment processing. At no point are your sensitive credit card details stored on our systems.
Security is very important to ihateironing and we take steps to protect your information from unauthorised access including the use of use of SSL encryption throughout the site and restricting access to information by a password and/or secure key.
Although we strive to to ensure the security of your presona, we cannot guarantee the protection of information from misuse, accidental disclosure, or unauthorised acts by others. Note that where you have chosen a password to protect your account, you are responsible for keeping it confidential. You should not share it with anyone else.
We occasionally review this privacy policy and reserve the right to change it without prior notice. We encourage you to check this page regularly to keep informed of any updates.
If you have any questions about this policy, please contact info@ihateironing.com.